Description

Key Responsibilities

Gather, analyze, document, and validate business and functional requirements.

Develop detailed use cases, user stories, acceptance criteria, and business process workflows.

Prepare Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and functional specifications.

Conduct requirements workshops, stakeholder interviews, and gap analysis.

Document As-Is and To-Be business processes and system workflows.

Collaborate with project managers, developers, architects, and QA teams to translate business requirements into technical deliverables.

Support healthcare-related workflows, including eligibility verification, provider management, transportation scheduling, and reporting.

Prepare process flow diagrams, data mapping documents, and system integration requirements.

Participate in Agile ceremonies, sprint planning, backlog refinement, and requirements reviews.

Support User Acceptance Testing (UAT), test case preparation, defect resolution, and requirements traceability.

Required Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, Healthcare Administration, Information Systems, or a related field.

Experience: Minimum 5 years of experience as a Business Analyst in IT application development or system implementation projects.

Strong hands-on experience in use case development, requirements gathering, user stories, and functional documentation.

Experience preparing BRDs, FRDs, workflow diagrams, and acceptance criteria.

Good understanding of SDLC, Agile/Scrum, and Waterfall methodologies.

Experience collaborating with business stakeholders, development teams, and QA teams.

Proficiency in Jira, Azure DevOps, MS Visio, Confluence, or similar tools.

Excellent analytical, documentation, communication, and problem-solving skills.

Ability to work independently in a remote environment during U.S. business hours.

Preferred Qualifications

Experience with Non-Emergency Medical Transportation (NEMT) systems, transportation scheduling, dispatch, or mobility platforms.

Experience with Medicaid, MMIS, eligibility and enrollment, provider management, or healthcare IT systems.

Prior experience working on state government or public-sector IT projects.

Familiarity with HIPAA, HL7, FHIR, healthcare interoperability, and system integrations.

Experience supporting healthcare application modernization or enterprise system implementation.

Candidates currently residing in West Virginia or Maryland are strongly preferred

Key Skills

Education

Bachelor's degree