Description

You will analyze system capabilities, manage stakeholder expectations, and drive process improvements for the CCW and CCW-R platforms. This role is remote.

Responsibilities

• Analyze upstream and downstream impacts of Workspace, CCW, and CCW-R applications.
• Define product vision and strategy by aligning business objectives with partner needs.
• Document process flows, work-level instructions, and manual steps for policy or process changes.
• Log and track IT incidents for Services EA technical issues to ensure long-term fixes.
• Collaborate with cross-functional teams including Partners, IT, and RPMs to resolve problem statements.

Required Skills

• 8+ years of experience in Business Analysis and requirements documentation.
• Deep expertise in CCW and CCW-R platforms.
• Proficiency in Cisco Quoting and Deal Management.
• Strong experience with holds management, fulfillment, and True Forward order creation.
• Proven ability in stakeholder management and cross-functional collaboration.
• Skilled in creating process documentation and workflow diagrams.
• Experience with IT incident logging and tracking tools.

Preferred Skills

• Bachelor's degree in a relevant field.
• Experience managing customer service install base coverage and dispute resolutions.

Key Skills

Education

Bachelor's degree