Description

Required Skills:

1. ServiceNow Change Management Coordination

• Create, update, and track ServiceNow change requests (Normal, Routine, Break/Fix) 
• Ensure completeness of required fields, documentation, and approvals prior to CAB 
• Coordinate with Change Managers to move tickets through lifecycle stages (Review → Approval → Implementation) 
• Attach required artifacts (implementation plans, communications, approvals, etc.) 
• Monitor and follow up on open change tickets to ensure readiness and timeliness 
• Support scheduling and coordination for production deployment activities 

2. Jira Production Readiness & Brownfield Readiness Management 

• Create and maintain Jira Production Readiness and Brownfield Release Readiness stories 
• Track completion of required readiness tasks (NFRs/OPRs, peer reviews, readiness artifacts) 
• Validate that all required sub-tasks/evidence are completed prior to production deployment 
• Maintain hygiene and consistency across readiness artifacts for teams 

3. Documentation & Evidence Management (ORAD / NFR / OPR) 

• Coordinate collection and attachment of required production readiness evidence 
• Ensure compliance with Operational Readiness Assessment (ORAD) requirements 
• Track completion of required checklists and validation steps prior to change approval 
• Work with teams to close evidence gaps and ensure audit readiness 

4. Cross-Team Coordination & Tracking 

• Act as the central point of contact for readiness status across multiple teams 
• Coordinate communications with: 
• Scrum Coaches 
• Product Owners 
• Change Management 
• Infrastructure / L3 teams 
• Support readiness reviews, deployment coordination calls, and status reporting Basic Qualifications: 
• 2–5 years of experience as a Business Analyst, Delivery Analyst, or similar role 
• Experience working in Agile/SAFe environments 
• Strong organizational and follow-up skills 
• Ability to manage multiple parallel work items and deadlines 
• Strong attention to detail and process discipline 

Preferred Qualifications 

• Hands-on experience with: 
• Jira 
• ServiceNow 
• Experience supporting production deployments or release management Familiarity with: 
• Change Management processes (CAB, approvals, risk evaluation) 
• Operational Readiness / NFR / compliance frameworks 
• Experience coordinating across technical and non-technical stakeholders

Key Skills

Education

Bachelor's degree