Description

You coordinate ServiceNow change management and Jira production readiness across multiple teams.

This role is on-site.

Responsibilities

• Create, update, and track ServiceNow change requests (Normal, Routine, Break/Fix), ensuring completeness of documentation and approvals prior to CAB review.
• Coordinate with Change Managers to move tickets through lifecycle stages and attach required artifacts like implementation plans and communications.
• Manage Jira Production Readiness and Brownfield Release Readiness stories, tracking completion of NFRs, OPRs, and peer reviews.
• Ensure compliance with Operational Readiness Assessment (ORAD) requirements by validating checklists and closing evidence gaps for audit readiness.
• Act as the central point of contact for readiness status, coordinating communications with Scrum Coaches, Product Owners, and Infrastructure teams.

Required Skills

• 2–5 years of experience as a Business Analyst, Delivery Analyst, or similar role.
• Hands-on experience with ServiceNow Change Management and Jira.
• Experience working in Agile/SAFe environments.
• Strong organizational skills with the ability to manage multiple parallel work items and deadlines.
• Strong attention to detail and process discipline.
• Ability to coordinate across technical and non-technical stakeholders.

Preferred Skills

• Experience supporting production deployments or release management.
• Familiarity with Change Management processes (CAB, approvals, risk evaluation).

Key Skills

Education

Bachelor's degree