Business Analyst with IVR Experience

You will act as a Business Analyst for the Omni Voice Team, focusing on voice and digital channel solutions.

Responsibilities

• Lead Omni Voice programs covering conversational speech, in-home virtual assistants, voice authentication, and intelligent routing.
• Act as project manager and business analyst for critical voice application programs.
• Define strategy, scope, benefits, impacted groups, and timelines for key voice application projects.
• Manage project timelines, risks, issues, and overall delivery across multiple concurrent projects.
• Lead the effort to define requirements and designs for key initiatives, and establish baseline metrics and KPIs.

Required Skills

• 5+ years of relevant professional experience.
• Direct IVR Experience.
• Experience delivering large-scale voice application projects.
• Experience defining requirements and designs for voice applications.
• Experience delivering projects within an agile environment.
• Experience acting as a Product Owner or Scrum Master in an agile setting.
• Advanced time management and analytical abilities.
• Familiarity with defining project strategy, costs, and benefits.