Description

You will lead business analysis and project management for Omni Voice programs, covering conversational speech, virtual assistants, voice authentication, and intelligent routing.

This role is remote.

Responsibilities

• Define strategy, scope, benefits, and timelines for voice application projects.
• Manage project timelines, risks, issues, and delivery across multiple concurrent initiatives.
• Define requirements and designs for key voice application initiatives.
• Establish baseline metrics and KPIs for voice solutions.

Required Skills

• 5+ years of relevant professional experience in business analysis or project management.
• Direct IVR experience with large-scale voice application projects.
• Experience defining requirements and designs for voice applications.
• Experience delivering projects within an agile environment.
• Experience acting as a Product Owner or Scrum Master.
• Advanced time management and analytical abilities.
• Familiarity with defining project strategy, costs, and benefits.

Preferred Skills

• PMP Certification.

Key Skills

Education

Any Graduate