Description

You will configure and maintain Jira Service Management to support ITSM processes.

This role is on-site.

Responsibilities

• Configure and customize Jira Service Management for Incident, Problem, Change, and Request Management.
• Design and implement workflows, automation rules, SLAs, queues, and reporting dashboards within Atlassian products.
• Analyze existing ITSM workflows and recommend improvements following ITIL best practices.
• Design and maintain integrations between Jira Service Management and third-party ITSM tools.

Required Skills

• 4–7 years of experience in an ITSM Engineer, Business Analyst, or Consultant role.
• Hands-on experience with Atlassian Cloud products: Jira Service Management, Jira Software, and Confluence.
• Proficiency in Jira, Jira Service Management, and Confluence.
• Experience with third-party integrations, APIs, and cloud platforms.
• Familiarity with ITSM principles and ITIL best practices.
• Ability to explain technical concepts to non-technical audiences.
• Proven collaboration skills across IT and business teams.

Preferred Skills

• Experience with monitoring systems.

Key Skills

Education

Any Gradute