Description

You will design, configure, and support ITSM and service catalog solutions within the ServiceNow platform while providing mainframe application analysis.

Responsibilities

• Collaborate with stakeholders to gather requirements, then design, build, and test automated service requests and workflows in the ServiceNow Service Catalog.
• Lead functional configuration of ITSM modules (Incident, Problem, Change, Request), ensuring all system changes adhere to authorized governance workflows.
• Provide expert-level support and maintenance for implemented modules, ensuring system performance aligns with agency service delivery standards.
• Analyze, design, and support CICS/DB2/COBOL/JCL mainframe applications, including creating test data and modifying JCL files.
• Develop and maintain comprehensive documentation for system configurations, process flows, and user guides to ensure long-term platform sustainability.

Required Skills

• 3+ years of experience in technical writing and documentation.
• Proven ability to gather requirements, design, code, test, and support web and client-server applications.
• Hands-on mainframe application experience with SQL, COBOL, CICS, JCL, and DB2.
• Experience using change management tools such as Changeman or CNTL-M.
• Strong analytical and problem-solving skills with excellent oral and written communication.
• Minimum 5 years of relevant professional experience.

Preferred Skills

• Knowledge of Electronic Document Management, BPM, and Workflow software (eDocs, Kofax Total Agility).

Key Skills

Education

Any Gradute