Description

Key Responsibilities

Business Consulting & Customer Engagement

• Independently deliver small to medium-sized digital transformation and customer

experience consulting engagements.

• Lead discovery workshops, stakeholder discussions, and business requirement

gathering sessions for defined consulting workstreams.

• Analyze customer challenges, operational gaps, customer journeys, and digital

maturity to develop actionable recommendations.

• Create and present consulting deliverables including strategy presentations, roadmap

documents, journey maps, business process flows, and value realization frameworks.

• Drive customer experience transformation initiatives across personalization,

analytics, marketing operations, and content workflows.

• Partner with customer stakeholders and cross-functional teams to ensure successful

execution and measurable business outcomes.

• Support adoption and change management initiatives to improve customer value

realization and solution adoption.

Adobe Experience Cloud Expertise

• Develop expertise in one or two Adobe Experience Cloud solutions such as:

o Adobe Experience Platform (AEP)

o Adobe Customer Journey Analytics

o Adobe Target

o Adobe Journey Optimizer (AJO)

o Adobe Workfront

o Adobe Experience Manager (AEM)

• Build awareness of competitive ecosystems such as Salesforce, Braze, Tealium,

Sitecore, SAP CX, or Optimizely.

• Support use-case identification and business capability mapping for enterprise

customers.

AI Adoption & Innovation

• Leverage AI-enabled tools and frameworks to improve consulting productivity,

reporting, customer insights, and operational efficiency.

• Support AI-driven use cases around personalization, journey orchestration, and

customer engagement optimization.

• Contribute innovative ideas to improve consulting delivery and customer outcomes.

Collaboration & Team Contribution

• Collaborate effectively with consulting, delivery, product, sales, and partner teams.

• Participate in internal learning initiatives, cross-training programs, and knowledge-

sharing sessions.

• Demonstrate accountability, ownership, professionalism, and customer-centric

thinking.

Preferred Qualifications

• Bachelor’s degree required; MBA preferred.

• 3–5 years of experience in digital consulting, analytics, marketing technology,

customer experience, or transformation programs.

• Exposure to Adobe Experience Cloud or equivalent enterprise digital platforms

preferred.

• Strong analytical thinking, communication, presentation, and problem-solving

capabilities.

• Ability to work in fast-paced, collaborative, and customer-facing environments

Key Skills

Education

Bachelor's degree