Description

You will act as the primary point of contact during software upgrades and system conversions.

Responsibilities

• Troubleshoot issues and support new process implementations during system upgrades.
• Design and optimize business workflows based on client requirements and industry benchmarks.
• Perform data analysis and client consultations to document data needs for software utilization.
• Create data mapping and transaction flow documentation for precise data migration.
• Conduct system testing to confirm customized solutions meet client expectations.
• Deliver client training on new platforms and ongoing system configuration support.

Required Skills

• 10+ years of experience in implementation and upgradation projects using Quantum Treasury.
• Advanced knowledge of multiple end-to-end systems development life cycles (waterfall, iterative, etc.).
• Excellent customer service skills focused on client satisfaction.
• Experience working directly with clients, including on-site consultation.

Key Skills

Education

Bachelor's degree