Description

The successful candidate will be responsible for Tableau Cloud administration, platform monitoring, incident management, troubleshooting, user support, reporting deployments, and data validation. The role will also support Azure SQL Database, Azure Data Factory (ADF), Salesforce data environments, and MuleSoft Runtime Fabric (RTF) integrations that impact enterprise reporting platforms.

The ideal candidate will have strong analytical and problem-solving skills, excellent communication abilities, and experience supporting business-critical BI and reporting environments.

Key Responsibilities

• Administer Tableau Cloud sites, projects, users, groups, permissions, and security across Development, Test, and Production environments.
• Monitor Tableau platform health, extract refreshes, subscriptions, and scheduled jobs.
• Troubleshoot Tableau performance, connectivity, access, and reporting issues.
• Support report developers, analysts, and business users.
• Deploy and promote reports across different environments.
• Support and troubleshoot Azure SQL Database environments used for enterprise reporting.
• Investigate reporting data issues and perform data validation activities.
• Monitor database connectivity, query performance, and data refresh processes.
• Troubleshoot SQL/SOQL issues and assist with query performance optimization.
• Monitor and support Azure Data Factory (ADF) pipelines that load Salesforce and other source-system data into Azure SQL Database.
• Troubleshoot data-load failures and data-quality issues.
• Identify and resolve root causes of integration and reporting issues.
• Support MuleSoft Runtime Fabric (RTF) environments and integrations impacting reporting platforms.
• Collaborate with development, integration, and architecture teams during incident resolution and deployments.
• Participate in all phases of the Software Development Life Cycle (SDLC).
• Create and maintain technical documentation and operational procedures.
• Work with Salesforce Architects to establish and maintain best practices.
• Provide input on design, architecture, work estimation, and resource planning.
• Provide guidance, mentoring, and training to less experienced team members.
• Proactively identify potential platform, data, and reporting issues and recommend solutions.

Required Skills and Experience

• 5+ years of professional experience in BI, Tableau administration, Salesforce, data platforms, or related technologies.
• Hands-on experience with Tableau Cloud administration and support.
• Strong experience with Tableau dashboards and enterprise reporting/analytics platforms.
• Experience with Salesforce objects, fields, relationships, and data structures.
• Strong understanding of Salesforce best practices and the impact of design decisions on reporting and data.
• Strong SQL skills and experience with Azure SQL Database or similar relational databases.
• Experience with Salesforce user management, including:
  • User provisioning and deactivation
  • Roles and profiles
  • Permission sets
  • Sharing rules
  • User access management
• Strong troubleshooting and critical-thinking skills related to user access, declarative logic, business requirements, environment management, and backup solutions.
• Experience working with and escalating technical issues to Salesforce when required.
• Ability to independently drive work from requirements through implementation.
• Strong analytical, abstract-thinking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work effectively with technical teams, business users, architects, and management.
• Strong organizational skills with the ability to manage multiple priorities.
• Self-motivated, proactive, and able to work independently.

Preferred Qualifications

• Experience with Azure Data Factory (ADF).
• Experience with MuleSoft Runtime Fabric (RTF) or MuleSoft integrations.
• Experience working with Salesforce data and reporting environments.
• Experience with Microsoft Azure services and cloud environments.
• Experience supporting enterprise BI/reporting platforms in large organizations.
• Experience mentoring or providing technical guidance to team members.

Work Environment

• Full-Time: 40 hours per week
• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Work Arrangement: Hybrid – approximately 80% remote and 20% on-site, subject to agency policy.
• Oversight: DAS-BITS Management
• Location: Department of Children and Families, 505 Hudson Street, Hartford, CT 06106

Security & Compliance

Selected candidates must comply with applicable State of Connecticut and Department of Children and Families requirements, including:

• Vendor qualification requirements
• DCF Child Protection Background Check
• DCF Non-Disclosure Agreement
• Applicable security and privacy policies

Ideal Candidate

The ideal candidate is an experienced Tableau/BI Administrator with strong expertise in Tableau Cloud, SQL, Salesforce, Azure, and enterprise reporting environments. The candidate should be proactive, organized, technically strong, and comfortable troubleshooting complex issues across BI, database, and integration platforms

Key Skills

Education

Any Graduate