Description

Key Responsibilities:

• Gather and document business requirements, define scope, and perform map/gap analysis.
• Serve as a conduit between business strategy/workstreams and technical/delivery teams, aligning business and development efforts.
• Understand user needs and drive continuous improvement and efficient use of the Salesforce platform.
• Collaborate with business and technical teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices.
• Drive user adoption of Salesforce by supporting and training users.
• Develop test plans and cases, conduct system integration testing, and perform user acceptance testing (UAT) to validate system functionality and performance.
• Collaborate with business users, other process owners, cross-functional teams, IT resources, sector leads, and leadership to deliver solutions.
• Track, monitor, and report project status using Jira software.
• Set the structure and user story framework (epics, features, high-level stories), and provide user story acceptance criteria.
• Identify impacts on downstream processes such as invoicing, provisioning systems, and revenue recognition.
• Drive the breakdown of large solution requirements into an executable backlog.
• Work closely with the delivery team to design and release new product features and capabilities as a member of the agile delivery team.
• Support and generate release materials as necessary.
• Participate in industry trade associations, technical working groups, seminars, and other relevant events.

Required Qualifications:

• 5-6 years of experience in Salesforce implementation and similar IT systems
• Knowledge of industry sales processes such as Opportunity , quoting, Contract management, Pricing, discounts, approval structures, bundling, quoting, order management, billing, provisioning in general and in context of salesforce as well.
• Understanding of Salesforce features and customization capabilities preferable.
• Strong analytical skills to understand complex business processes and data.
• Ability to manage project timelines, identify risks, and effectively report project status.
• Excellent communication skills to articulate and convey information to business leaders and key stakeholders.
• Problem-solving skills to identify issues and develop creative solutions.
• Ability to learn new features and capabilities of the Salesforce platform and stay updated.
• Understanding of relational databases, CPQ, Billing, CLM, ERP and product business rules and systems
• Indepth CPQ Knowledge
• Understanding of system integration and ETL tools.
• SME on SDLC principles, SOX Compliance IT General controls & IT Application controls (for Quote to Revenue process) 

Preferred Skills:

• Bachelor’s Degree in management,computer science/engineering.
• Excellent communication skills
• Experience, or good understanding, of agile methodo

Key Skills

Education

Bachelor's degree