Description

You will analyze and optimize business processes within city departments.

Responsibilities

• Capture and map current-state business and technology processes across city departments.
• Design and document target-state processes aligning with IT standards and strategic vision, identifying risks and gaps.
• Lead working groups and cross-departmental meetings to review technology processes, requirements, and dependencies.
• Collaborate with department heads to gather and validate functional requirements for SaaS application customization (ERP/CRM).
• Identify opportunities for process optimization, automation, and efficiency gains to inform leadership decisions.

Required Skills

• 6+ years of experience as a Business Analyst or Business Process Analyst in IT or public sector.
• Demonstrated experience with process mapping tools (e.g., MS-Visio).
• Proficiency in analysis tools, including Python and R for statistical analysis, and MS-Excel.
• Experience using visualization tools such as Tableau and PowerBI for data insights.
• Knowledge of facilitating workshops involving stakeholders from disparate departments.
• Understanding of technology governance and risk management frameworks.
• Strong analytical, problem-solving, and written communication skills.

Key Skills

Education

Any Gradute