Description

Analyze and optimize business processes within city departments, focusing on mapping, design, and automation.

This role is on-site.

Responsibilities

• Capture and map current-state business and technology processes across city departments.
• Design and document target-state processes aligning with IT standards and strategic vision, identifying risks and gaps.
• Lead working groups and cross-departmental meetings to review technology processes, requirements, and dependencies.
• Collaborate with department heads to gather and validate functional requirements for SaaS application customization (ERP/CRM).
• Identify opportunities for process optimization, automation, and efficiency gains to inform leadership decisions.

Required Skills

• 6+ years of experience as a Business Analyst or Business Process Analyst in IT or public sector.
• Proficiency in Python and R for statistical analysis.
• Experience with process mapping tools such as MS-Visio.
• Proficiency in MS-Excel.
• Experience using visualization tools such as Tableau and PowerBI for data insights.
• Demonstrated experience facilitating workshops involving stakeholders from disparate departments.
• Understanding of technology governance and risk management frameworks.

Preferred Skills

• Strong analytical and problem-solving skills.
• Excellent written communication skills.

Key Skills

Education

Any Gradute