Description

You will manage the end-to-end lifecycle of transactional member communications and large-scale print fulfillment processes.

Responsibilities

• Analyze current and proposed business processes to perform gap analysis and translate needs into detailed requirement and specification documents.
• Manage the review and approval workflow for transactional member-facing communications involving business SMEs, legal, compliance, and regulatory stakeholders.
• Document current and future state process flows and lead teams to align on "to-be" process maps.
• Execute end-to-end UAT by collecting test files, performing proofreading, and reporting on quality standards.
• Coordinate with print vendors to support large-scale mass mailing and print production requirements.

Required Skills

• 3+ years of experience as a Business Analyst, Marketing Specialist, or similar role.
• Proven experience facilitating and documenting requirements, including process flows, use cases, and business requirement documents.
• Experience with mass mailing, print production, or large-scale print fulfillment.
• Proficiency in advanced Microsoft Word and basic Excel for data file analysis.
• Ability to manage content management and transactional outbound communication workflows.
• Experience with UAT, including proofreading and output verification.
• Bachelor’s Degree.
• Demonstrated experience as a Team Lead or Project Lead.

Key Skills

Education

Bachelor’s Degree