Description

Key Responsibilities

Partner with HR stakeholders to gather, analyze, and document business requirements and process improvements.

Evaluate and optimize HR workflows using ServiceNow HR Service Delivery (HRSD) best practices.

Develop clear, detailed Agile user stories with well-defined acceptance criteria.

Facilitate requirement gathering sessions, stakeholder workshops, and business process discussions.

Create and maintain product backlogs, process documentation, functional specifications, and workflow diagrams.

Collaborate with ServiceNow developers to ensure accurate implementation of business requirements.

Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews.

Support User Acceptance Testing (UAT), defect validation, and solution acceptance.

Review completed functionality to ensure alignment with business objectives and user expectations.

Identify opportunities to improve HR processes through automation and digital transformation.

Work collaboratively with cross-functional teams to deliver high-quality HR portal solutions.

Required Qualifications

Bachelor's degree in Business, Information Systems, Human Resources, or a related field, or equivalent professional experience.

Proven experience as a Business Process Consultant, Business Analyst, or Functional Consultant.

Hands-on experience with ServiceNow HR Service Delivery (HRSD).

Experience working with ServiceNow HR Portal, Employee Center, or Employee Service Portal.

Strong experience writing Agile user stories, acceptance criteria, and managing product backlogs.

Solid understanding of HR business processes and employee service workflows.

Experience facilitating stakeholder interviews, workshops, and requirements gathering sessions.

Working knowledge of Agile/Scrum methodologies.

Excellent analytical, documentation, communication, and stakeholder management skills.

Ability to effectively bridge business and technical teams throughout the project lifecycle.

Preferred Qualifications

Experience supporting enterprise-scale ServiceNow HRSD implementations.

Familiarity with HR Case Management and Employee Center Pro.

Experience driving HR process automation and digital transformation initiatives.

ServiceNow certifications related to HRSD or Business Analysis are a

Key Skills

Education

Bachelor's degree