Description

Key Responsibilities

• Support the design and launch of cross-functional programs, helping define scope, milestones, ownership, and success metrics aligned to Customer Success and GBSG goals.
• Drive day-to-day execution by organizing workstreams, maintaining operating rhythms, and ensuring teams stay aligned, informed, and unblocked.
• Track progress, manage dependencies and risks, and use data to keep programs on track and delivering measurable results for customers.
• Partner with product, engineering, marketing, and operations teams to align priorities, clarify expectations, and move work forward.
• Deliver concise, relevant updates to stakeholders, clearly outlining status, risks, decisions needed, and next steps.
• Help identify trade-offs, prepare recommendations, and escalate issues when needed with clear context and data.
• Anticipate challenges, adjust plans as needed, and continuously improve processes to increase team efficiency and program impact.

Qualifications

• 7+ years of experience supporting or leading cross-functional programs in a SaaS or technology environment.
• Experience working in ambiguous problem spaces and helping bring structure, clarity, and momentum to new initiatives.
• Strong program management fundamentals, including planning, execution tracking, risk management, and stakeholder coordination.
• Data-driven mindset with the ability to use metrics to inform decisions and communicate progress and risks.
• Comfortable managing up and across teams, with experience presenting updates and recommendations to senior stakeholders.
• Ability to operate at both the strategic level (understanding goals and priorities) and the tactical level (driving day-to-day execution).
• Clear, effective communicator across written and verbal formats

Key Skills

Education

Bachelor's degree