Description

You manage day-to-day CRM and QTC operations, handling triage, prioritization, and resolution of standard system queues.

This role is on-site.

Responsibilities

• Triage and resolve user support requests, including access, permissions, and record management.
• Perform first-pass root cause analysis on bugs, workflow issues, and cross-system process failures.
• Determine whether issues require direct resolution or escalation for architectural changes.
• Ensure support requests are handled consistently and documented clearly against business system standards.

Required Skills

• 10+ years of experience in systems administration or business systems support.
• Deep proficiency in CRM platforms.
• Strong understanding of QTC (Quote-to-Cash) processes and systems.
• Ability to perform root cause analysis on complex workflow and cross-system issues.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Proven track record of managing high-volume support queues.

Preferred Skills

• Experience with architectural-level troubleshooting and platform-level change management.

Referral Bonus: ₹50,000

Key Skills

Education

Bachelor’s degree