Description

ey Responsibilities

- Requirements Gathering: Elicit, document, and validate business needs for new or improved systems
- Data Analysis: Analyze data to uncover insights, improve data quality, and support strategic decision-making
- Systems Integration: Support integration efforts across multiple platforms and systems
- Process Improvement: Identify inefficiencies and implement solutions to streamline business processes
- Stakeholder Collaboration: Partner closely with IT, Operations, and business leaders to align on priorities and outcomes
- Documentation: Create clear process flows, reports, and system documentation
- Production Support: Troubleshoot issues, resolve defects, and provide ongoing system support

Required Skills

Required Skills & Tools:

- Bachelor's degree and 2-4 years of BA experience
- Business Acumen: Understand the business objective behind each request and connect requirements to customer experience, revenue, operational efficiency, risk reduction, and strategic outcomes.
- Systems Thinking: Analyze end-to-end impacts across platforms, teams, upstream inputs, downstream outputs, integrations, data flows, and operational processes.
- Technical Curiosity: Ask strong questions, understand system behavior, learn enough technical detail to challenge assumptions, and translate between business and technology teams.
- Facilitation & Stakeholder Management: Lead productive working sessions, draw out requirements from multiple viewpoints, manage competing priorities, and drive alignment across business, product, technology, operations, and vendor teams.
- Critical Thinking & Problem Framing: Break vague asks into clear problems, identify root causes, surface options, and recommend practical solutions.
- Backlog & Prioritization Discipline: Create well-structured Jira epics, features, and user stories, support grooming, and help sequence work based on value, risk, dependencies, and readiness.
- Operational Readiness Awareness: Ensure requirements account for training, communications, reporting, support procedures, compliance needs, launch readiness, and post-production support.
- AI & Automation Enablement: Use AI responsibly to accelerate requirements discovery, process mapping, documentation, gap identification, and quality checks while validating outputs against approved source materials.
- Ownership & Execution Discipline: Drive work forward with minimal oversight, track decisions and action items, follow through on open questions, and maintain high-quality deliverables under tight timelines.
- Intellectual Curiosity & Constructive Challenge: Challenge incomplete thinking, ask -what are we missing,- identify hidden dependencies, and continuously look for smarter ways to solve business problems

Key Skills

Education

Bachelor's degree