Description

You will manage support requests and system enhancements within Workday and SpringCM environments.

Responsibilities

• Monitor, triage, and deliver support requests through the ticket management system.
• Create and update basic ad-hoc Workday reports and partner with admins on complex requests.
• Manage Workday and SpringCM access requests according to established processes.
• Lead requirements gathering, UAT test script creation, and stakeholder communication for system enhancements.
• Update Workday location data and maintain clear status updates on all active tickets.

Required Skills

• 5+ years of experience in business systems analysis or related roles.
• Proven experience with Workday report creation and requirement definition.
• Experience with UAT management and UAT test script creation.
• Ability to perform requirements gathering and refinement.
• Basic knowledge of Workday security and access administration.
• Strong ability to manage multiple simultaneous requests in a ticketing system.
• Experience partnering with both business stakeholders and engineering teams.
• Strong independent time management skills.

Preferred Skills

• Advanced Workday reporting expertise.
• Experience in service management or help desk environments.

Key Skills

Education

Any Graduate