Description

Technical & Product Ownership

• Own the functional requirements link between the customer, development team, and third parties regarding software functionality throughout the development lifecycle.
• Collect, understand, and transmit business requirements for projects, translating them into functional specifications and detailed test plans.
• Ensure technical issues are identified, tracked, reported on, and resolved in a timely manner.
• Communicate needed changes effectively to the development team.
• Apply a strong understanding of application programming, database structures, and system design.

Project Execution

• Assist in the enforcement of project deadlines and schedules.
• Communicate and apply established project standards.
• Manage resources in accordance with the project schedule.
• Produce weekly reports for the Project Manager showing progress against outstanding milestones, status, resource requirements, issues, risks, and dependencies.
• Manage day-to-day change requests in relation to project plans to ensure agreed-upon deadlines are met.

Analysis & Documentation

• Analyze, map, and document business processes.
• Document workflows and results of business analysis, obtaining formal sign-off from clients on specifications.

Communication & Collaboration

• Schedule and arrange meetings or workshops necessary to maintain project momentum.
• Deliver informative, well-organized presentations to stakeholders.
• Understand how to communicate difficult or sensitive information with diplomacy and tact.

Job Requirements & Qualifications

Experience & Technical Skills

• Experience in remote and on-site technical support, preferably within a healthcare setting.
• Proven experience with software implementation, integration, and application support (both client-server and web-based).
• Good understanding of network, security, and database management principles (SQL, MySQL, etc.).
• Practical scripting experience (e.g., PowerShell, Bash).

Soft Skills

• Excellent communication, customer service, analytical, and troubleshooting skills.
• Positive attitude with the ability to handle stress and work under pressure.
• Self-motivated and capable of working independently without micromanagement.

Preferred Certifications

• CompTIA A+ / Network+ / Security+
• MCSA (Microsoft Certified Solutions Associate)
• ITIL (Information Technology Infrastructure Library)

Educational & Experience Standards

• A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, Applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study.
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• Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.
• A satisfactory equivalent combination of training, education, and experience

Key Skills

Education

Bachelor's degree