Description

You will own the analysis, configuration, and delivery of business systems solutions across a global environment.

This role is remote.

Responsibilities

• Elicit, document, and refine business and technical requirements, ensuring user stories meet acceptance criteria within an Agile framework.
• Participate in sprint planning, backlog grooming, and prioritization, raising risks and dependencies to maintain delivery quality.
• Manage sustainment, enhancement, and project initiatives, handling competing priorities independently.
• Author, review, and execute test scripts for integration, regression, and user acceptance testing, promoting test automation.
• Lead offshore and remote teams, ensuring clear deliverables and adherence to best practices.

Required Skills

• 8+ years of direct Salesforce configuration and administration experience.
• 5+ years in a Business Systems Analyst or consultant role within large-scale enterprise environments.
• Proven experience implementing and supporting Salesforce Field Service and ServiceMax.
• Strong background in Service Cloud, Case Management, and Call Center processes.
• Experience in regulated industries (e.g., medical device, healthcare, life sciences) understanding HIPAA, FDA, or SOX compliance.
• Proficiency with Agile methodologies and change management.
• Hands-on Salesforce and ServiceMax configuration, administration, and release management.
• Experience with Jira, Confluence, Quip, Microsoft Teams, and ValGenesis.

Preferred Skills

• Bachelor's degree in Information Systems, IT, Computer Science, or equivalent practical experience.

Key Skills

Education

Bachelor's degree