Description

You will act as a Business Systems Analyst supporting SaaS products.

Responsibilities

• Perform configuration changes in the LiveVox application.
• Coordinate with vendors for testing during product releases in LiveVOX.
• Create vendor cases and track their closure status closely.

Required Skills

• 5+ years of professional experience.
• Proficiency in running SQL queries.
• Knowledge of APIs request and response using Postman.
• Good knowledge of Salesforce.
• Experience with Soft-Phone integration.
• Prior experience in L2/L3 support for SaaS products.
• Strong communication, coordination, and facilitation skills.

Key Skills

Education

Any Gradute