Description

Key Responsibilities

• Requirements & Analysis
  • Conduct data analysis and write detailed technical requirements to support infrastructure project deliverables.
• Testing & Implementation
  • Test and implement technology solutions, ensuring deliverables meet defined specifications.
• Process Improvement
  • Create and document procedures to improve and optimize existing systems across IT service areas.
• Training & End-User Support
  • Provide training and ongoing support to end users following system implementations.
• Procurement & Contract Support
  • Author Request for Proposals (RFPs) and define Contract Scope of Deliverables for technology engagements.
• Research & Project Support
  • Conduct research to support both project-specific and operational needs across IT infrastructure teams.
• Stakeholder Communication
  • Apply strong communication and problem-solving skills to coordinate across Networking, Server, VOIP, and Service Center teams.

Technical Skills

• Productivity & Collaboration: Microsoft 365 (M365) Productivity Suite (required — strong hands-on experience)
• Data & Analytics: Data analytics — querying, reporting, and analysis to support project and operational decisions
• ITSM & Asset Management: ServiceNow (preferred) — Asset Management, Inventory Management, CMDB Discovery integrations
• Telecommunications: Webex Calling Platform and/or Telecommunications Expense Management (preferred)
• Identity & Access: OKTA
• Project & Portfolio Tools: Clarity, Imagicle
• Procurement: RFP writing, Contract Scope of Deliverables authoring, Contract Management

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience)
• X+ years of experience as a Business Systems Analyst, ideally supporting IT infrastructure or government/public-sector environments
• Demonstrated experience with RFP writing and contract management is a strong plus

Key Skills

Education

Bachelor's degree