Description

You will bridge the gap between business needs and technical solutions by analyzing requirements and designing system processes.

Responsibilities

• Analyze initiative requests for feasibility and develop functional specifications and user stories.
• Conduct client interviews to capture business processes and document ambiguous requirements.
• Perform impact analysis on existing applications and design system solutions.
• Support delivery teams through planning, status reporting, and managing client expectations.
• Troubleshoot application anomalies identified by end-users and perform problem analysis on incident reports.

Required Skills

• 3-5 years of experience in business support operations within a property and casualty insurance setting.
• Proven ability to translate business needs into actionable user stories.
• Experience with agile development and Scrum processes.
• Proficiency in diagramming techniques including Functional Decomposition, Data Flows, and Activity Diagrams.
• Strong analytical, problem-solving, and presentation skills.
• Ability to facilitate teams and lead decision-making in collaborative environments.
• BA/BS degree required, with a preference for Computer Science.

Key Skills

Education

BA/BS degree required