Description

What's the Job?

• Lead ServiceNow modernization initiatives, ensuring successful transition of modules and workflows.
• Oversee digital enablement activities, including defining, developing, and executing resources to support platform adoption.
• Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.
• Develop and execute communication strategies to promote awareness and adoption across user groups.
• Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows.

What's Needed?

• Minimum five years of experience with digital enablement, organizational change management, or technology adoption initiatives.
• Strong experience with ServiceNow modules such as ITSM, HRSD, CSM, Knowledge, and Request/Workflow Management.
• Experience leading modernization or migration efforts within large enterprise environments.
• Ability to create compelling communications and educational content.
• Project management experience with the ability to manage multiple concurrent workstreams

Key Skills

Education

Any Graduate