Description

You will provide technical support and functional guidance for Blue Yonder WMS within a distribution environment.

Responsibilities

• Perform initial triage and root cause analysis to identify application bugs, process gaps, or incident trends.
• Collaborate with DC Operations and cross-functional IT teams to resolve technical issues and support system upgrades.
• Partner with the Build/Development team to manage hypercare support for new or enhanced features.
• Document resolutions and best practices by creating and maintaining knowledge articles.
• Manage support tickets, providing clear evidence and classification for incident tracking.

Required Skills

• 5+ years of experience with Blue Yonder WMS, including system processes and data structures.
• Proficiency in evaluating WMS Trace files for troubleshooting.
• Experience with functional configuration, policy management, job maintenance, and interface event management.
• Hands-on experience with Linux OS and command line operations.
• Strong knowledge of Oracle Databases and SQL.
• Experience using Jira for incident ticket and Change Management processes.
• Functional expertise in Supply Chain processes, specifically Logistics and Distribution.
• Background in Blue Yonder WMS development for MOCA commands, Integrator, Reports, and Labels.
• Experience with WES/WCS automation integration.

Key Skills

Education

Any Graduate