Description

You will manage high-volume inbound calls and support payroll-related inquiries in Charlotte, NC.

Responsibilities

• Answer 80-100 incoming calls daily following established procedures and performance standards.
• Create work orders and capture structured data to maintain audit trails and support statistical analysis.
• Direct field managers to MyRequests and escalate issues to appropriate personnel.
• Process and respond to emails according to standard departmental procedures.
• Follow established payroll guidelines and perform team-specific tasks as assigned.

Required Skills

• 8+ years of professional experience.
• Effective oral and written communication skills.
• Ability to understand and follow documented departmental processes.
• Experience learning and using Compass Payroll applications including SAP, MyCPM, and MySTAFF.
• Bachelor's degree preferred.

Preferred Skills

• Prior payroll processing knowledge.
• Direct experience with SAP.

Key Skills

Education

Bachelor's