Description

You will design and implement AI-powered contact center solutions using Google Cloud technologies.

Responsibilities

• Architect AI solutions leveraging Google Cloud Contact Center AI (CCAI) and Dialogflow.
• Lead the deployment and integration of CCAI with CRM, telephony, chat, and existing systems.
• Design integrations with third-party platforms including Genesys, Twilio, Cisco, Avaya, or Five9.
• Optimize NLP models, dialog management, and virtual agents in collaboration with data science teams.
• Provide technical leadership and consulting on Google CCAI architecture best practices.

Required Skills

• Hands-on experience with Google Cloud Platform (GCP), including Dialogflow, BigQuery, and Google Kubernetes Engine (GKE).
• Expertise in Natural Language Processing (NLP) and machine learning concepts.
• Proficiency in Python and JavaScript for custom developments and integrations.
• Experience integrating CCAI with CRM tools and telephony systems.
• Deep understanding of contact center operations, including voice, chat, and email interactions.
• Proven ability to design scalable, secure, and fault-tolerant cloud architectures.
• 5+ years of experience working with AI-driven contact center solutions.

Preferred Skills

• Google Cloud Architect Certification or equivalent.
• Experience with AWS Connect or Microsoft Azure Contact Center.

Key Skills

Education

Any Graduate