Description

You will design, develop, and implement AI self-service applications using Google CCAI Support, maintaining voice and digital AI Self-Service solutions for large, multi-location contact centers.

Responsibilities

• Design and develop AI self-service applications leveraging Google CCAI Support.
• Maintain existing voice and digital AI Self-Service solutions for large contact centers.
• Interface with business partners to drive AI solution implementation.

Required Skills

• Minimum 2+ years of experience within contact center environments.
• 1-2 years of Java development experience.
• 1+ years of experience with Google Dialog Flow CX.
• Experience with Google Cloud CCAI.
• Experience supporting multi-site contact center implementations.
• Familiarity with Speech-to-Text and Text-to-Speech services (Nuance, Google, Amazon).
• Excellent verbal and written communication skills.

Key Skills

Education

Any Graduate