Description

Responsibilities 

•Configure and maintain CDP data models, audience/segment definitions, and identity resolution. 

* Build and maintain CDP integrations with Databricks/Delta Lake (zero-copy access patterns) 

* Design and maintain event streaming integration using AWS MSK (Kafka), including external publishing. 

* Build, configure, and maintain destination connectors to Adobe Campaign Classic (email), Airship (push), and Infobip (SMS) 

* Build and support journeys/orchestration logic, including governance and suppression across overlapping member experiences 

* Support integration work for experimentation/personalization layers (e.g., Optimizely, Bloomreach) consuming CDP-supplied segmentation 

* Build ingestion pipelines for engagement feedback loops (delivery/engagement events flowing back into Databricks) 

* Scope and deliver platform enhancements as new use cases, channels, audiences, or business requirements emerge 

* Partner with product/marketing stakeholders to translate business requirements into CDP configuration and logic 

* Triage, troubleshoot, and resolve platform issues raised by business/marketing stakeholders (e.g., segment/audience errors, sync failures, journey/campaign delivery issues, data discrepancies) 

* Perform root-cause analysis on production issues and implement fixes or workarounds 

* Monitor platform health (sync jobs, journey runs, data freshness, audience counts) and proactively flag/address problems 

* Maintain documentation for platform configuration, data flows, API contracts, and known issues/resolutions 

* Participate in vendor working sessions to define technical requirements and surface product gaps 

Required Skills

* 5+ years working directly in/on a CDP or similar MarTech data platform (configuration, activation, and support) 

* Hands-on experience with audience/segment building, identity resolution, and journey/orchestration tooling 

* Strong Databricks and Delta Lake experience (Unity Catalog, data-sharing connectivity) 

* AWS experience, particularly MSK/Kafka. 

* REST API integration experience with marketing execution platforms (ESP, push, SMS providers) 

* Adobe Campaign Classic experience - hands-on with workflows, campaign/journey setup, and API-based integration 

* API-first, composable architecture / connector-based integration experience 

* Experience implementing/maintaining a CDP Web SDK or similar client-side event tracking SDK (JavaScript) for behavioral/event data capture 

* Strong troubleshooting and root-cause analysis skills; comfortable being a hands-on point of contact for business-reported issues 

* Strong technical documentation skills 

Preferred Skills 

* Experience with Airship or Infobip specifically 

* Experience with Optimizely or similar experimentation/feature-flagging platforms 

* Retail or membership industry experience 

* Experience supporting a live/production CDP platform end-to-end (not just implementation)

Key Skills

Education

Any Gradute