Description

You will lead change management activities within a structured process framework to manage transitions from development to operations.

Responsibilities

• Design strategic approaches for managing change and support operations to mitigate organizational risk.
• Review, categorize, and prioritize Requests for Change (RFCs) based on business objectives.
• Convene Change Advisory Board (CAB) meetings and coordinate the building, testing, and implementation of changes.
• Authorize minor changes and mediate conflicts related to change implementation.
• Conduct post-implementation reviews and maintain all change documentation, including policies and procedures.

Required Skills

• 3-5 years of experience handling change management processes.
• Proficiency in Change Management, Incident Management, and Problem Management.
• Knowledge of related ITIL processes including Configuration Management.
• ITIL Certification.
• Ability to design and deliver specialized training resources for users.
• Experience creating change schedules and management reports.
• Experience using Client Tool.

Preferred Skills

• Degree in any field.

Key Skills

Education

Any Graduate