Description

Lead change management activities for a large, complex program delivered to airport agents across the network through 2025.

Responsibilities

• Apply structured methodologies to develop and implement a change management strategy that increases adoption of new program releases.
• Create transition plans to manage change and ensure sustainable processes are in place.
• Design promotional materials, email announcements, process guides, fact sheets, and job aids.
• Translate subject matter content into training materials and instructional guides.
• Coach managers and supervisors to support organizational transitions.

Required Skills

• 10+ years of experience supporting clients in change management.
• Deep knowledge of change management principles, methodologies, and tools.
• Proven ability to lead change activities for large-scale, complex programs.
• Exceptional written and verbal communication skills.
• Experience developing training materials and instructional guides.
• Coordinate stakeholder outreach to secure awareness, understanding, and management buy-in.

Preferred Skills

• Undergraduate degree in Business Administration, Organizational Change Management, Communications, Project Management, or a related field.

Key Skills

Education

Not specified