Description

You own and manage the end-to-end Change Management process adhering to ITIL best practices.

Responsibilities

• Review, assess, and approve all change types (Standard, Normal, Emergency) to minimize business impact.
• Facilitate Change Advisory Board (CAB) and Emergency CAB (eCAB) meetings.
• Act as the primary coordinator for Major and High-Severity incidents, leading incident bridges.
• Monitor and report on change success rates, failed changes, and identify areas for process improvement.
• Conduct Post-Incident Reviews (PIR) and ensure all resulting action items are tracked to closure.

Required Skills

• 10+ years of experience in IT Service Management, Operations, or similar roles.
• Strong working knowledge of the ITIL framework.
• Proven experience managing change processes and major incident handling.
• Expertise with platforms such as ServiceNow.
• Familiarity with CAB processes.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to lead cross-functional teams during high-pressure situations.
• Strong analytical and problem-solving capabilities.

Key Skills

Education

Any Gradute