Description

You own and manage the end-to-end Change Management process, adhering to ITIL best practices to minimize business impact.

Responsibilities

• Review, assess, and approve all change types (Standard, Normal, Emergency).
• Facilitate Change Advisory Board (CAB) and Emergency CAB (eCAB) meetings.
• Act as the primary coordinator for Major and High-Severity incidents, leading incident bridges.
• Monitor change success rates, identify process improvements, and report on failed changes.
• Conduct Post-Incident Reviews (PIR) and track action items to closure.

Required Skills

• 10+ years of experience in IT Service Management, Operations, or similar roles.
• Strong working knowledge of the ITIL framework.
• Proven experience managing change processes and major incident handling.
• Expertise with ServiceNow.
• Familiarity with CAB processes.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to lead cross-functional teams during high-pressure situations.

Key Skills

Education

Any Gradute