Change Manager

You will drive change management strategies to maximize employee adoption and minimize resistance during organizational transitions.

Responsibilities

• Develop and implement change management plans integrated directly into overall project lifecycles.
• Conduct impact analyses and assess change readiness to identify key stakeholders and potential risks.
• Design, document, and support the delivery of training programs to facilitate smooth transitions.
• Manage stakeholder communication to ensure clarity and timely updates regarding all changes.
• Monitor adoption, utilization, and proficiency metrics through dedicated measurement systems.
• Identify performance gaps and resistance to implement necessary corrective actions.

Required Skills

• 14+ years of experience in change management roles.
• Proficiency with CRQ.
• Experience using BMC Helix ITSM.
• Proven ability to mitigate resistance and manage stakeholder expectations.
• Experience integrating change activities within project management frameworks.
• Ability to conduct detailed impact assessments and risk mitigation planning.
• Strong capability in developing measurement systems to track change adoption.
• Bachelor's degree or equivalent graduate level education.