Description

You will manage change control processes and communication strategies for a large-scale CRM replacement project transitioning from ServiceNow to MS Dynamics.

Responsibilities

• Establish and enforce change management processes to minimize disruption to IT services and business operations.
• Evaluate Requests for Change (RFCs) to assess impact on business processes, IT services, and operational risk.
• Authorize changes independently or via Change Advisory Board meetings, ensuring all updates are logged, prioritized, and scheduled.
• Coordinate with stakeholders to manage change building, testing, and implementation according to project schedules.
• Develop and execute internal and external communication strategies to inform senior management, stakeholders, end-users, and the public of project functionality and deployment plans.
• Maintain tracking and reporting systems to document change status, trends, and closures.
• Update solution documentation and procedures following successful implementations.

Required Skills

• 5+ years of experience in change management or corporate communications.
• Experience managing change processes for applications, business processes, and infrastructure.
• Direct experience with CRM systems.
• Proven ability to perform impact assessments and risk analysis for technical changes.
• Strong background in public relations, corporate communications, and content creation.
• Experience working with Configuration Management and CMDB updates.
• Ability to produce regular management reports and analyze change record trends.
• Any Graduate degree.

Key Skills

Education

Any Graduate