Description

Manage and resolve customer inquiries through digital communication channels.

This role is on-site.

Responsibilities

• Resolve customer issues via chat, text, email, social media, and direct messaging.
• Respond to incoming customer communications promptly.
• Provide product consultations and guidance to users.
• Maintain high standards of service when addressing customer concerns.

Required Skills

• Experience in chat support or email support.
• Strong written communication skills with correct grammar and spelling.
• Proficiency in using computer systems and digital platforms.
• Ability to work in a 24/7 environment.
• Minimum of 12th pass education.

Preferred Skills

• Previous experience in customer care or as a customer executive.

Key Skills

Education

12th pass