Chat Support

You will provide real-time customer assistance through chat channels.

Responsibilities

• Respond to customer queries with accurate information based on product training.
• Manage chat flow procedures and processes to ensure service consistency.
• Meet and exceed established key performance indicators (KPIs).
• Follow quality assurance requirements and de-escalation processes for dissatisfied customers.
• Deliver support through active communication and patient assistance.

Required Skills

• 5+ years of experience in customer support and services.
• Proficiency in following chat flow procedures and processes.
• Ability to handle de-escalation protocols.
• Experience meeting strict KPI targets.
• Degree or any graduate level education.