Description

You will design and develop AI conversations, integrating responses from external APIs via cloud functions or other systems.

Responsibilities

• Design, develop, test, deploy, and maintain chatbot applications across various channels (voice/chat).
• Integrate chatbot solutions with multiple platforms.
• Troubleshoot and debug existing bots.
• Apply AI and NLP technologies to enhance conversational agent effectiveness.
• Collaborate with UI designers and backend teams to define conversational intent requirements.

Required Skills

• 3+ years of Chatbot development experience with IBM Watson Assistant or similar conversational AI tools (e.g., Dialogflow CX, Amazon Lex).
• 3+ years training and improving intent recognition by curating training data sets.
• 3+ years applying Conversational AI best practices, including NLP and training data practices.
• 5+ years of software delivery experience.
• 1+ years of experience in CICD, Git, unit-testing, and source code management.
• 1+ years of knowledge of cloud development and deployment principles.
• Experience with Python, Java, Javascript, Typescript, Node.js.
• Bachelor’s degree in Computer Science and Engineering or STEM, or equivalent experience.

Key Skills

Education

Bachelor's degree