Description

Design, develop, and maintain chatbot solutions using Conversational AI platforms to enhance self-service interactions.

Responsibilities

• Design and implement conversation flows and automated responses to optimize customer experience.
• Author and automate test cases to ensure accurate, contextual, and consistent chatbot responses.
• Collaborate with cross-functional teams to manage backlogs and deliver features aligned with business goals.
• Monitor and optimize chatbot performance using data-driven insights to improve reliability and scalability.

Required Skills

• 5+ years of experience in chatbot development or similar roles within large-scale, customer-facing environments.
• Extensive experience with AWS services, specifically Amazon Lex and Amazon Connect.
• Proficiency in Python for backend logic and machine learning integration.
• Proficiency in JavaScript for developing interactive chatbot interfaces.
• Experience with ML models including TensorFlow, PyTorch, and Keras.
• Experience with NLP libraries such as spaCy, NLTK, or GPT-3.
• Strong understanding of NLP techniques including intent recognition, entity extraction, and sentiment analysis.
• Experience writing and automating test scripts to ensure performance and reliability.
• Bachelor's Degree.

Preferred Skills

• Familiarity with Conversational AI platforms such as NLX, Dialogflow, Microsoft Bot Framework, Rasa, or IBM Watson Assistant.

Key Skills

Education

Bachelor's Degree