Description

Provide onsite technical support and helpdesk services within an enterprise environment in Virginia.

This role is on-site.

Responsibilities

• Execute computer deployments using automated systems for hardware refresh projects.
• Diagnose and resolve technical issues encountered during initial hardware rollouts.
• Perform Tier 2 helpdesk duties and fulfill hardware and software requests.
• Install and maintain PC hardware and software, including physical workstation and monitor relocation.
• Conduct hardware upgrades for disks, memory, network cards, and video components.

Required Skills

• 5+ years of experience in technical support or helpdesk roles.
• Advanced proficiency supporting Microsoft Windows 10 and higher.
• Advanced proficiency supporting Office 365.
• Working knowledge of DHCP and DNS.
• Working knowledge of Active Directory and print servers.
• Understanding of basic security principles.
• Ability to support users both onsite and remotely.
• Ability to pass VA CJIS level 4 training and background check.

Preferred Skills

• ANY GRADUATE education.

Key Skills

Education

ANY GRADUATE