Description

You will lead all operational aspects including process management, resource optimization, and service delivery.

This role is on-site.

Responsibilities

• Optimize processes for efficiency and quality while implementing best practices for continuous improvement.
• Manage and mentor teams to support professional growth and skill development.
• Collaborate with sales and marketing to execute business strategies and identify growth opportunities.
• Maintain client relationships and ensure service delivery meets professional standards.
• Oversee SLA management to ensure performance meets client expectations.

Required Skills

• 5+ years of experience in process management and resource optimization.
• Proven track record in team handling and people management.
• Expertise in process delivery and SLA management.
• Strong background in business operations and project management.
• Demonstrated experience in client management and relationship building.
• Advanced analytical and strategic problem-solving skills.
• Ability to manage multiple priorities and complex projects simultaneously.
• Bachelor's or Master's degree in Business Administration or Operations Management.

Key Skills

Education

MBA