Description

You will develop and maintain browser extensions and integrate telephony systems into web environments.

Responsibilities

• Develop and maintain browser extensions for Chrome and Edge (Chromium).
• Implement Softphone Computer Telephony Integration (CTI) within CCaaS/UCaaS platforms.
• Integrate third-party services using RESTful and SOAP APIs.
• Manage real-time data transmission using WebSockets and debug communication streams.
• Apply web security best practices to protect against SQL injection and XSS attacks.

Required Skills

• 5 years of relevant software development experience.
• Advanced knowledge of developing browser extensions for Chrome and Edge/Chromium.
• Advanced understanding of Amazon Connect and/or Genesys Cloud CCaaS/UCaaS.
• Significant experience with Softphone CTI implementations and custom app integrations.
• Proficiency in JavaScript, HTML, and CSS.
• Advanced knowledge of WebRTC protocols, including signaling, STUN/TURN, and media negotiation.
• Advanced skills in using and debugging WebSockets.
• Experience with RESTful and SOAP APIs.

Preferred Skills

• Knowledge of NICE CXone or Five9.

Key Skills

Education

Any Graduate