Description

Key Skills: ChromeOS, Chrome Browser, Android Management, RTC Troubleshooting, Google Meet, Google Chat, Google Voice, TCP/IP, DNS, DHCP, Wi-Fi Troubleshooting

Roles & Responsibilities:

• Provide technical support for ChromeOS devices and Chrome Browser-related issues.
• Diagnose and resolve hardware, software, and connectivity issues impacting end users.
• Troubleshoot RTC (Real-Time Communication) issues across Google Meet, Chat, and Voice platforms.
• Identify and isolate device-side and network-side issues affecting communication services.
• Support Android device management, enrollment, configuration, and troubleshooting activities.
• Investigate network connectivity issues using TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting techniques.
• Collaborate with internal support teams to resolve complex SMB support cases.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Ensure timely resolution of support tickets while meeting service-level objectives.
• Provide guidance and recommendations to improve device performance and user experience.

Experience Required:

• 4 - 6 years of experience in End-User Device Support and Technical Troubleshooting.
• Strong hands-on experience supporting ChromeOS and Chrome Browser environments.
• Experience with Android Management and managed device troubleshooting.
• Knowledge of RTC troubleshooting for Google Meet, Google Chat, and Google Voice.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi.
• Experience diagnosing connectivity, authentication, and device management issues.
• Ability to troubleshoot and resolve issues in enterprise or SMB environments.
• Strong analytical, problem-solving, and customer support skills.
• Experience working in ticketing systems and service management environments.
• Relevant Google Workspace, ChromeOS, or networking certifications are an added advantage.

Education: Any Graduation

Key Skills

Education

Any Graduate