Description

You provide technical support for ChromeOS devices, Chrome Browser, and Google Workspace communication tools.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and connectivity issues for ChromeOS and Chrome Browser.
• Troubleshoot Real-Time Communication (RTC) issues across Google Meet, Chat, and Voice.
• Support Android device management, including enrollment, configuration, and troubleshooting.
• Investigate network connectivity issues using TCP/IP, DNS, DHCP, and Wi-Fi diagnostics.
• Collaborate with internal teams to resolve complex cases and maintain accurate documentation.

Required Skills

• 4-6 years of experience in End-User Device Support and Technical Troubleshooting.
• Strong hands-on experience supporting ChromeOS and Chrome Browser environments.
• Experience with Android Management and managed device troubleshooting.
• Knowledge of RTC troubleshooting for Google Meet, Google Chat, and Google Voice.
• Good understanding of networking fundamentals: TCP/IP, DNS, DHCP, and Wi-Fi.
• Experience diagnosing connectivity, authentication, and device management issues.
• Ability to troubleshoot in enterprise or SMB environments.
• Experience working in ticketing systems and service management environments.

Preferred Skills

• Relevant Google Workspace, ChromeOS, or networking certifications.

Key Skills

Education

Any Graduate