Description

What's the Job?

• Develop, test, and deploy complex Cisco CVP VXML self-service applications using Cisco CVP Call Studio based on provided call flow designs.
• Build and integrate Cisco Scripted Agents or Cisco Autonomous Agent capabilities to expand self-service automation and improve customer journeys.
• Write custom Call Studio Java elements and business logic to enable dynamic IVR behavior, leveraging existing RESTful and SOAP APIs for backend connectivity.
• Use GIT to manage version control, including branching strategies, merges, and maintaining the integrity of the CVP application codebase.
• Debug VXML and Java application issues by analyzing logs, performing root-cause troubleshooting, and tuning application-level performance for the CVP VoiceXML Server.

What's Needed?

• Deep proficiency with Cisco CVP Call Studio, VXML scripting, CVP VoiceXML Server, and CVP Subdialog/Element architectures.
• 4+ years of hands-on Java development experience, including J2EE and working with JSON/XML handling and custom CVP Java elements.
• Proven ability to consume and leverage existing REST and SOAP APIs to integrate IVR/VXML platforms with enterprise CRMs and backend systems for real-time data lookup and context passing.
• High proficiency in GIT for source code management, branching, and collaboration in a team development environment.
• Solid understanding of VXML, HTTP/HTTPS, web services standards, and web application servers such as Tomcat or WebSphere

Key Skills

Education

Any Graduate