Description

You will manage and support infrastructure deployments and technologies centered on Cisco Cloud Collaboration.

Responsibilities

• Execute core technical tasks for infrastructure implementations, deployments, and Cisco Cloud Collaboration technologies.
• Manage incident, problem, and change management processes.
• Drive proof of concepts to test new capabilities and technologies.
• Develop accurate project specifications and provide technical input for content and standards.
• Coordinate vendor and third-party escalation support.

Required Skills

• 4+ years of experience with voice, video, and Cisco Webex platforms (on and off-premise).
• Proficiency with Cisco Cloud Collaboration technologies, including Hybrid Calendar, Cloud Calling, and Jabber.
• Experience with Control Hub Administration and Site Service Administration.
• Deep understanding of VoIP protocols such as SIP, MGCP, and SCCP.
• Ability to decipher VoIP, Video, and Webex topologies.
• Hands-on experience with Cisco TelePresence, Room OS 11, and Cisco Room Series/Desk Pro devices.
• Knowledge of Microsoft Exchange, Active Directory, Outlook, and Teams.
• Familiarity with end-to-end design solutions including integration, installation, and troubleshooting.
• Ability to handle service problems of moderate to high complexity.

Preferred Skills

• Scripting and automation experience.
• Microsoft Teams experience.

Key Skills

Education

Any Graduate