Description

You will own the design, implementation, and management of global voice systems to ensure maximum uptime and reliability.

Responsibilities

• Architect and configure voice systems, including Cisco Call Manager clusters, Cisco Emergency Responder, and Unity voicemail, following security best practices.
• Collaborate with LAN and WAN teams to optimize VoIP system performance.
• Provide high-level support for voice issues and mentor tier 1 technicians to resolve tickets.
• Monitor VoIP systems proactively to mitigate issues and implement disaster recovery plans.
• Execute projects within required timeframes and follow change management procedures to prevent production outages.

Required Skills

• 5+ years of experience designing, implementing, and troubleshooting Cisco voice environments.
• In-depth knowledge of Cisco Call Manager.
• Experience with Cisco Voice Gateways, Analog routers, and CUBE.
• Hands-on experience with SIP trunking and 3rd party service providers.
• Ability to build Bills of Materials (BOM) for replacement equipment.
• Proficiency in creating network diagrams and call flows using Microsoft Visio.
• Bachelor's degree required.
• Availability to work off-hours for scheduled upgrades and maintenance.

Preferred Skills

• CCNP Collaboration certification.

Key Skills

Education

Bachelor's Degree