Description

You will own the design, implementation, and management of global voice systems to ensure maximum uptime and reliability.

This role is on-site.

Responsibilities

• Architect and configure Cisco Call Manager clusters, Cisco Emergency Responder, and Unity voicemail.
• Collaborate with LAN and WAN teams to optimize VoIP system performance.
• Monitor VoIP systems proactively to mitigate issues and implement disaster recovery plans.
• Execute projects within timeframes and follow change management procedures to prevent outages.
• Mentor tier 1 technicians and provide high-level support for voice issues.

Required Skills

• 5+ years of experience designing, implementing, and troubleshooting Cisco voice environments.
• In-depth knowledge of Cisco Call Manager.
• Hands-on experience with Cisco Voice Gateways, Analog routers, and CUBE.
• Proficiency in SIP trunking and working with 3rd party service providers.
• Ability to build Bills of Materials (BOM) for replacement equipment.
• Proficiency in creating network diagrams and call flows using Microsoft Visio.
• Bachelor's degree.

Preferred Skills

• CCNP Collaboration certification.

Key Skills

Education

Bachelor's Degree